TERMS AND CONDITIONS

By using our services, you are really supposed to accept these terms and conditions under the situations accordingly, if you are not agree with these terms and condition, you must not use our website for booking.

The terms and conditions are as follows:

  1. All quotes will be expired after 24 Hours. After 24 hours ROYAL TRANSFER LONDON can refuse to book any journey.
  2. You will receive an acknowledgement email for the journey you have paid to ROYAL TRANSFER LONDON. You are responsible for checking that all journey details received to us are correct (Pick Up / Drop off Address – Date and Time – Booking Price Etc.).
  3. ROYAL TRANSFER LONDON has a right to terminate the booking.
  4. Customers are advised to be sure about the Passenger / Luggage capacity they need at the time of booking for the journey because the company won’t accommodate or accept any responsibility if they need more capacity than they booked for. In case you are not sure about capacity of the vehicle you reserved please contact our customer’s relation department. We don’t take any responsibility if customer doesn’t receive the confirmation email. It is customer’s responsibility to check the email (Inbox or spam or junk) folder.
  5. Luggage is based on all UK major airline criteria approx. 20 – 25 kg. Hand Luggage should not be more than 7 kg and airline’s standard size.
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Airport Bookings

Note:

Customers are advised to be sure about the Passenger / Luggage capacity they need at the time of booking for the journey because the company won’t accommodate or accept any responsibility if they need more capacity than they booked for. In case you are not sure about capacity of the vehicle you got please contact our customer’s relation department.

Non-Airport Bookings:

After 15 minutes free waiting time any extra waiting time will be charge at £25 pounds per hour.

Airport Bookings:

After 1 hour free waiting time. Any extra waiting time will be charge at £35 pound per hour. After that, the customer will be charged fee of the parking ticket and waiting fee on hourly basis as per Airport Parking Policy.

Vehicle Policy

ROYAL TRANSFER LONDON has a right to change the vehicle if the selected or booked vehicle is not available or busy at the time of journey.

Refund Policy

ROYAL TRANSFER LONDON will accept any cancellation as long as 48 hours’ prior notice is provided.

Note:

We will only provide a full refund if a booking is cancelled within 2 days (48 Hours) notice via email; info@royaltransfer.co.uk.

We will not provide refund of any kind if the booking is cancelled after 2 days (48 Hours).

Smoking Precautions

Smoking any sort of substance is completely prohibited on any of our vehicles. Appropriate Enforcement Agencies will be informed in case anyone on board using them.